★Please be inform that refunds are accepted ONLY IF you followed the instructions above and your refunds request has been approved by our staff. Refunds that are shipped to us without any prior consent are not accepted.
★We only accept Refund, not exchanges.
If you'd like to exchange one or more items from your order,
you can return item(s) first and place a new order for the preferred item(s).
**REFUND POLICY
-Refunds are not available for items that you haven't requested a refund on your account page.
-If you are not fully satisfied with your order for any reason, Please return your items to us and place a new order at https://en.satur.co.kr/
-You must apply for Refund within 7 days(Korean time) of delivery
-We accept refunds within 7 days after receive your parcel
-We do not accept any refunds requests after 7 days of the delivery.
-It must be done within 30 days of the original shipment date.
- You can refund your order within seven (7) days of receiving your contract details.
If the delivery is delayed after you have received your contract details, you can return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
-If you apply for a refund within the site, It will be applied to retrieval automatically. (You can repackage the item and deliver it to the courier when he visits.)
- You may refund your order within three (3) months following delivery or within thirty (30)
days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.
-Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
-It takes 2-10 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
-If you're having any problems with the return process, you can contact our Q&A board to assist you further.
-We reserve the right to reject returns violating our Return Policy.
*You have 7days from the date you received your order to follow the guidelines below steps:
(1) Please submit a refund request to Click the Refund button through your Satur account so you can send a parcel automatically
(2) As soon as you have decided you would like to refund your order.
if your product has any issue or you have any questions, post a refund request on our Q&A board within 7 days of receipt. And let us know by Q&A board promptly.
(★You are required to attach the photos of the received product(s) and include the item code,
the order number, and the reason for the return.)
(3) A customer service representative will be in contact to assist you by reply.
(4) All products must be returned in their original condition,with all protective materials in place and the tags attached. Our means You can return the item if it's unworn, unwashed, and with the original tag.
Also, you need to include a note of your order number, name, and user ID.
(5)Please repack the item you want to return and mark "RETURN GOODS" outside the box and send it to us below.
(6) Once your refund request is approved, you will receive an email regarding the refund items
Once we receive it and examine the condition of the item, we will proceed with a refund.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
(7)Your bank may need extra time to process a refund after receiving the information from us.
Also, All international refund shipping charges and other taxes are responsible for customers apart from the case we provided incorrect/defective items.
