1) An item is eligible for cancellation in the following cases

-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our Q&A board) 

-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay 

-the ordered item is out of stock.

2)We accept return(s) in the following cases

-you receive a product different from your order or you receive a defective product.

- misdelivery / defective products

-the products are damaged due to your mishandling

3) We do not accept return(s) in the following cases

-your return request is not approved by our staff

-change of mind ->refund

- Products that have been used or are not in their original condition.

4)You are not eligible for refund in the following cases:

- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)

- If the value of the goods has depreciated significantly due to partial or heavy use

- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods 

- If the packaging has been damaged for goods that can be reproduced as identical counterfeits.

- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for          goods that are produced individually for an order.

- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)

6) If there is a missing item from your order

-Contact our customer service center by Q&A board 

-Please keep all contents of the original package including packaging material (boxes, shopping bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

7)Defective Products

If your order is not what you originally ordered or is faulty, please contact us by Q&A board.

Your posting must include photos of the part considered to be a defect.

After evaluating your request, we will offer you an adequate solution.